Information for Patients & Visitors
Your guide to admissions, patient rights, safety, and visiting our hospital.
At Behzad Medical Complex, we want every patient and visitor to feel informed, safe, and supported. Below you’ll find everything you need to know about our hospital policies, visiting guidelines, and patient care standards.
Procedure Guidelines
For Patients
Your time in the hospital is focused on treatment, healing, and recovery. It is important that you feel comfortable and supported throughout your stay.
You have the right to decide whether you wish to receive visitors. If you prefer not to, please inform the staff, and your wishes will be respected.
Adequate rest is essential for recovery. This is why visiting hours are set, and we kindly ask patients to follow them.
Special arrangements for visits outside regular hours may be possible. Please speak with the nurse or ward staff.
If you are unwell or feel too tired, it is acceptable to decline visits.
Private family rooms are available if you wish to meet visitors without disturbing other patients.
Hand Hygiene
Always wash or sanitize your hands before and after visiting a patient.
Hand-washing stations and sanitizers are available throughout the hospital.
If unsure, you are encouraged to politely ask staff whether they have followed hand hygiene protocols.
Gifts for Patients
Patients appreciate thoughtful gifts such as fruit, books, or magazines.
To maintain safety and hygiene, flowers are not permitted in most clinical areas. Please confirm with the ward before bringing them.
Respectful Conduct
Violence, aggression, or abusive behavior towards staff, patients, or other visitors will not be tolerated. Such actions are against the law and may result in prosecution.
Our Facilities & Services for Patients
Modern Facilities:
Fully equipped with state-of-the-art medical and surgical technology, managed by expert doctors and trained staff.Digital Medical Records:
Electronic Health Records (EHRs) ensure your medical information is secure, accessible, and up-to-date.Nursing Services:
Dedicated nursing staff provide round-the-clock care, including dressing changes, catheter care, injections, IV therapy, and more.Regular Check-ups:
Preventive health screenings to detect issues early, including lifestyle and family history assessments.Heart Examinations:
Advanced cardiac testing to assess heart health and guide treatment.
For Visitors
Visiting loved ones in the hospital is encouraged, but it must be done in a way that supports the patient’s recovery and respects hospital rules.
Visiting Hours
Each ward has designated visiting times. Please check with the hospital before arriving.
In most cases, only two visitors per patient are allowed at one time.
Visitors may be asked to stagger their visits to avoid overcrowding.
In some wards, restrictions may apply for children. Confirm with staff before bringing children along.
Illness
Please do not visit if you have a cough, cold, diarrhea, vomiting, or any other infectious condition. Contact the ward for guidance.
Smoking
Smoking, including e-cigarettes, is not permitted anywhere inside the hospital premises.
If allowed, smoking is restricted only to designated outdoor areas.
Travel & Parking
Parking is available at the hospital for 50 AF per hour.
To avoid delays, visitors are encouraged to use public transport whenever possible.
What Not to Do During a Visit
Do not sit on or place items on the patient’s bed. Use the chairs provided.
Do not touch wounds, drips, catheters, or medical equipment.
Do not use the patient’s toilet—public restrooms are available.
Do not share the patient’s toiletries or personal items with others.
Reception Services
Our reception staff are available to:
Assist patients and visitors with inquiries.
Manage appointments and patient records.
Direct you to the appropriate ward or department.